@Ahmed I understand completely. That makes perfect sense. Let me talk to our developer today, because we may be able to get this pushed through TestFlight, which is Apple's official system for beta testing or dealing with app issues of this sort. That's not a production release, but do know if that would acceptable to your InfoSec team?

@Ahmed Our developer was able to get the app uploaded to TestFlight for Mac, so you should now be able to download it. I will just need to get your Apple ID that you use on your Mac from you, and I can add you to our TestFlight list for access. If you don't want to type that out here in the forum, go ahead and send an email to support@msevensoftware.com, and then let me know here that you sent it. I'll look at it as soon as I see you sent the email, and respond to you.

@Konrad We are aware of the problem, which is affecting a handful of our users, and we're trying to get information to figure out what's causing it to happen.

Thanks to the logs other users have provided, our developer has gotten closer to figuring out what's happening. He's now given me a logging build in hopes that users will install it and send in new logs with more details. You'll be able to run this build from anywhere on your computer, so you don't have to install it over the top of the production release in your Applications folder.

Furthermore, it's the same build as in Production, so it's safe to use. As a precaution, though, I always have user make a quick backup to their desktop just in cases something completely out of the ordinary happens. You can do that by opening mSecure, clicking "File > Backup" in the menu bar at the top left of your screen, then save the backup to your desktop. After you do that, you can download the zip file from here: https://www.dropbox.com/s/ai2ns1si3lcxjbh/mSecure%206.0.3%20prod847.zip?dl=0

After it's downloaded, simply double-click the file to unzip it, then double-click the mSecure app icon to run the app from that same location.

You will want to make sure that logging is still enabled following the instructions below.

First, open the "Console" app. You can find that in the "Utilities" folder in your "Applications" folders, or you can simply bring in Spotlight and type in "Console."

After you have opened the Console app, follow the instructions below:

1) Click into the search field in the top right, and type in "msecurelog" and press the "return" key on your keyboard

2) Click "Start streaming" in the main window

3) Open mSecure, click "Help" in the menu bar at the top left of your screen, then press the "option" key on your keyboard

4) In the options that show up at the bottom of the Help menu, click "Enable logging"

5) mSecure should have closed by now if it crashes, so open it, and you should see logging in the Console

6) Click on any of the log entries, press "command+A" to select all, copy it to your clipboard, and then paste that data into a new TextEdit document.

7) Save the text document, then attach that in your next response

Just responded to your email @Ahmed. Thank you so much for your willingness to help with this!

Thank you very much Ahmed. I'm getting them over to our developer now, so I'll get back to you via email after he has a chance to analyze them.