I renewed my subscription on December 16, and the app is still saying "Your subscription has expired."

Same issue--paid by Apple Pay/Visa on 24 April 2026 and now today, 7 May both my desktop and iPhone are showing expired and I've lost premium features that include syncing which is of vital importance.  I submitted a Ticket already AND on the receipt from Paddle I replied to the e-mail stating the issue (the email says that if there's an issue with the payment subscription then reply to the email).  Hope I get this fixed quickly as I am leaving on a trip and use passwords extensively.

I also opened a ticket two days ago and also emailed support with a copy of my Paddle receipt.  Not a peep from them.  I've been using MSecure for quite a while, ever since Passwords Plus got out of the business, and never had these problems.

What stinks is that without the premium subscription we can't even export our records if we wanted to change to a different program.  :-(

Same thing just happened to me. I have submitted a ticket. Will I lose data if this persists? I also have been using mSecure since Passwords Plus shut down. Have been happy until this.