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Dropbox syncing with windows 10

I have successfully installed MS 5.5.2 on my IOS devices. However, when I try to sync my laptop (Wdws 10) with Dropbox, I get a message that I should try later.

Any ideas out there?

2 people have this problem

Hi Tom, 

I'm not sure I follow. mSecure 5 will not sync with the previous version of mSecure or the previous sync files. If you're wanting to transfer your previous information, you can create a backup of mSecure 3 or 4 and restore from that backup in mSecure 5.


How to create an email backup of mSecure 4: https://support.msecure.com/knowledge-base/ios-email-backup

How to restore from a backup in mSecure 5: https://support.msecure.com/knowledge-base/msecure-backups

I did setup Dropbox in all devices. I was using DB prior to this with msecure 4.x. Other devices recognized DB and synced. My PC does not do that. I tried shutting off syncing and restarting it. Still does not connect.

HI Tom,

Thank you for contacting us and I'm sorry about the issue you're experiencing. Did you setup Dropbox syncing in mSecure 5 on each device? In order to sync via Dropbox, you need to link your Dropbox account in our Sync Settings. Here's a guide that might help: https://m7software.freshdesk.com/support/solutions/articles/36000020835-dropbox-syncing


If that doesn't, please restart your devices and see if that fixes your issues.

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