My husband is not tech savvy and has asked me to print out my mSecure information for him. How can I download and print?
Thank you for contacting us and I'm sorry about the issue you're experiencing. What version of mSecure are you using here and on what devices?
In order to print your data, we will first need to make a backup of your records using our mBackup software. You can download and install the free mBackup software here:
Once this is installed on your computer, you can open it and set the password to match the login password you use for mSecure on your mobile device. Leave mBackup running, then open mSecure on your mobile device, and tap on the gear icon in the bottom right corner of the main view. Next, tap on the “Backup Data” option in the menu. Your computer should be listed on the next screen that slides in, and you can tap on it to make a backup of your data. The backup will show up in the list in mBackup on your computer with the date/time of the backup as well as the name of the device that was backed up.
Once you have a backup in mBackup, you can click on it once to select it, then click on File > Export > CSV in the menu bar, and save the file to your desktop. You can then open this file in Excel, Numbers or even a text editor like TextEdit or Notepad and print out your records.
All that said, we have a new app, and it’s much easier to print your data from the new desktop version of mSecure 5. mSecure 5 is a paid upgrade.
mSecure 5 marks the first time in the history of our company that we have charged for an upgrade to mSecure. We wanted to make it a free upgrade for our customers, but with the current landscape of application development, it was not feasible for us to do so.
mSecure 5 's minimum system requirements are: iOS 9.3; Watch OS 2.2; Android 4.3 (Google Play Store); Mac 10.10; Windows 10 (UWP).