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I can't open up the desktop version

Works on my iPhone... stupid working on my MacBook Pro. Just keep getting "mSecure 5 quit unexpectedly"


2 people have this problem

Thank you for contacting us and I'm sorry about the issue you're experiencing. To fix your crashing issues (Please let me know if you don't have access to your mSecure information on another device or through a cloud sync before going through with these steps):


1. Quit mSecure on your Mac

2. Open a Finder window and using the menus at the top, select the ‘Go’ -> ‘Go to Folder…’

3.Enter

~/Library/Containers/com.mseven.msecuremac/Data/Library/Application Support/mSecure

4. Click ‘Go’

5. Move the mSecure.mscb file to the trash

6. Re-launch mSecure

7. Sign in to your account


Please make sure to have access to your QR code before doing this: https://support.msecure.com/knowledge-base/re-send-authentication-email. The QR code/authentication should not be required manually if you've signed in to mSecure 5.5 and authenticated previously on iOS or Mac, but it's always good to have access to the QR code just in case.

I can't start mSecure 5 desktop on my Mac (OSX 10.10.5) after update from App Store too.

I tried the solution above by moving the mSecure.mscb file to the trash.

But same behavior. After starting mSecure 5 through Spotlight, it directly ends with the Standard Apple Error Report Dialog.

On my Android Smartphone (Samsung Note 4) everything works fine. 


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