What happens after the free trial?

After the free trial, your mSecure account will become a free mSecure account. You will not lose any of your mSecure information, and you’ll always have the ability to purchase a full license within mSecure itself or on our website.

With a free mSecure account, you’ll still be able to access your information as well as create and edit your mSecure records.

If you have sent us an email or new ticket requesting an account removal, your request will be handled in the order it was received. We take no payment information and there is no charge you have to worry about here.

Hi Robert,

Thank you for contacting us. Are you experiencing some type of issue with mSecure? If you are, I would be happy to help.

Hi Robert,

I just sent an email to you asking you for the information I will need to process a refund. Please respond to that email, and we'll get everything taken care of.

Hi Robert,

No problem at all. I see your request in our support system, so I'll respond to you via email.

The encrypted account won't help for processing the refund. I need to know where you made the purchase from. Did you purchase your license from our website, or from one of the App Stores?

Thank you for contacting us! Since mSecure 5 and 4 are different apps, you can run them at the same time on your devices. No data will be lost in going back and forth.

When you first create your mSecure 5 account, you should be asked if you would like to migrate your information over from the old app installed on your device. If the migration doesn't take place, you can transfer data from the old app by using the backup/restore feature. Simply create a backup of your information in the old app and you can restore your information from that backup in the new app.

One thing to keep in mind, any new data that you add to mSecure 5 will have to be created manually in mSecure 4 and vice a versa. The two versions cannot sync with one another.