scroll bar not functioning

my scroll bar shows up and then immediately disappears. How can I get the scroll bar back ?


Support

Hi Joseph,

Thank you for contacting us and I'm sorry about the issue you are experiencing. First, what version of mSecure are you using here and on what platform? 


Version 5.5.3 on Apple. On my lap top the scroll bar first appears then immediately disappears. I appreciate whatever help you can provide.

Support

Hi Joseph,

That sounds like normal macOS behavior? The scroll bar will appear and disappear after a little bit of scrolling by default (scroll bar setting set to "When scrolling"). You can always change it so that  your computer always shows the scrollbars if needed:


  1. Open System Preferences
  2. Click General
  3. Set the "Show scroll bars" setting to either "Automatically based on mouse or trackpad" or "Always"

It worked initially and the scroll bar appeared. Then it disappeared again, same as before. Are you suggesting it's an Apple problem and not an mSecure issue ?

Support

Hi Joseph,

I don't even know if this is an issue yet. What Scroll Bar setting are you using? If using "When scrolling," are you not able to get the scrollbar as soon as you start scrolling on the mouse or mouse pad?

Eden- Based on your instruction I first checked  and found the setting on "when scrolling". I then switched to "always" and it initially worked. A short time later I went back on and the scroll bar stayed on for less than a second and disappeared (as before). Since then I've also tried the "automatically based on mouse or trackpad" and the same thing occurs, the scroll bar shows up and then disappears. None of my other programs have that issue.  

Support

Thank you for this extra information. Have you tried restarting your computer to see if that has any affect on your issues here?

Yes, anytime something has been changed I will always shut down and restart. Same thing happens. The scroll bar does show up for a brief moment and then disappears. The only way I can check a password is to input the name at the top of the page and it then shows up. Obviously the scroll bar would help. Do you think it has anything to do with the mouse itself ?


Support

I'm still not exactly sure what the issue is. Would you be able to make a video to show what the issue is? Here's a quick demo on how the scrollbar works:



To create a video, you can open Qucktime:


  1. Click File
  2. Click "New Screen Recording" 
  3. Follow the prompts to start recording and stop recording


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