Thank you for contacting us and I'm sorry about the issue you are experiencing. Do you still have access to mSecure 4 on a device? Each mSecure backup file is encrypted with the login password (v4 or older) or mSecure account password (v5) in use at the time the backup was created. In order to restore from an mSecure backup file, you'll need to know the backup's password. If you still have access to mSecure 4 and can unlock the app, I can show you how to fix your forgotten password issues here.
Anytime you change or edit your Touch ID or Face ID settings, mSecure will ask you for your login or account passsword(v5). Restoring your iOS device would count as editing Touch ID. No, for security purposes, there is no way to bypass our encryption. I'm sorry I don't have better news here.