sync is slower in version 5.5 than 3/4

I just upgraded to version 5.5 and immediately notice that when I edit a record, the sync to iCloud is much slower than when I was using the previous version (3 on Mac, 4 on iOS).  It previously took less than a second.  Now it seems to be several seconds, up to 8-10 until I see the "Syncing..." message at lower left.

I also don't appreciate that it no longer provides confirming information about the number of records synced.   Seems to just show "Syncing..." at the bottom for a long time.   Previous version it took just a second or two and would show something like "3 records synced" which was useful information.


Hi Brad,

Thank you for contacting us. Syncing via iCloud or Dropbox syncing in mSecure 5 for iOS and Mac can take up to 60 seconds to sync. If you'd like a faster sync, you can sync manually instead.

iOS: Tap and hold a record, drag the record down, and release

Mac: Command+Shift+S

After a few tests I've found it's often much more than 60 seconds.  I've had records not show up as changed after 15 minutes.  This is unacceptable.


The sync feature is setup to sync within 60 seconds and the other devices can take up to another 60 seconds to check for a sync and sync in the changes. I'm not sure what is happening with your devices. However, thankfully, it's not something that seems to be happening to others or many others here. Are your devices connected to the internet or own when this is happening? Is the app opened? Do you close mSecure 5 on the device you make your changes on right away? 

Login or Signup to post a comment