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Can't login on the App

Im trying to login on the Mac App  and its keep telling me  its a invalid user name and password. Please let me know how i can fix this.

Hi Daniel,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  Have you used mSecure 5 before? Have you created an mSecure account in mSecure 5 or on our main website (https://www.msecure.com) before? mSecure 5 is the first and only version of mSecure to use an account system. Please create an mSecure account to get started with mSecure 5.


My problem: after creating an account on your main website I can´t login to the app with my mail address and/or password ("invalid username or password"). How can I fix it?

I have other Msecure and I'm trying to upgrade but it's not accepting g my login info

Hi Brad,

You created your account on Feb. 24th, 2017. If you forgot your account password, you can go here to learn how to reset your account and create a new account password: https://support.msecure.com/support/solutions/articles/36000064225


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