mSecure will send you an authentication email when you first sign in to your mSecure account or create an mSecure account in mSecure 5. However, you can always access your mSecure account key/QR code or resend yourself the authentication email if you are still signed in to mSecure 5 on a device with your account..


In order to be able to view your QR code or be able to resend yourself the authentication email, you’ll need to be signed in to your mSecure account on a device to begin with. When you select to resend your authentication email within the app, the authentication email should arrive within a minute or so. Please make sure to check your spam/junk folder if you do not see the authentication email in your email account.


Note: mSecure 5.5 and above for iOS and Mac will automatically save your encrypted account key in your iCloud Drive after you've authenticated into your account at least once in msecure 5 on iOS or Mac. If mSecure 5.5 finds the encrypted account key in your iCloud Drive and authenticates your account without error, it will automatically authenticate your account without you needing to authenticate manually.


Find out more about the Authentication Email.





iOS

You can find your account QR code in the Account Settings of mSecure 5.

  1. Open and unlock mSecure
  2. Tap the menu icon
  3. Tap Settings
  4. Tap Account Settings
  5. Tap “View Authentication QR Code”


 






Android


You can find your account QR code in the Account Settings of mSecure 5.

  1. Open and unlock mSecure
  2. Tap the menu icon
  3. Tap Settings
  4. Tap “Get QR Code for Authentication”



 





Mac

You can find your account QR code in the Account Settings of mSecure 5.

  1. Open and unlock mSecure
  2. Click mSecure from the top menu bar
  3. Click Preferences (command+comma)
  4. Click Account





Windows

You can find your account QR code in the Account Settings of mSecure 5.

  1. Open and unlock mSecure
  2. Click the settings icon (gear icon on the bottom left area)






 

Get Help


If you have lost access to your Authentication email or access to your mSecure account on a device, you will need to go through an account reset to reset your account. After you reset your account, you’ll be able to start over and create a new account key on the first device you use to sign in to your account.