mSecure Support

Knowledge Base Forums Submit a ticket

Account Authentication

Your authentication email and attached PDF file are a safety net for accessing and authenticating your mSecure account.


Account authentication


To keep your information as secure as possible in the mSecure Cloud, it is encrypted with a very long and random key. In addition to your account password, which is used to access the information stored in mSecure, this “Account Key” is required to authenticate you as the owner of your mSecure account. Authentication will be necessary any time you are signing in to your account for the first time after installing the mSecure app. You can learn more about our security model here


Note: with the release of mSecure 5.5 and above on iOS and Mac, mSecure 5 will now save your encrypted account key on your iCloud Drive (if iCloud Drive is enabled). This makes it so that mSecure 5 will first look for your encrypted account key on your iCloud Drive to authenticate your account. If no information is found or the current encrypted key is not valid, it will then display options to authenticate your mSecure account using your QR code instead. Otherwise, you will be automatically authenticated using your encrypted account key on your iCloud Drive.


Please do not lose your account authentication email.
 



Re-send your Authentication Email or View QR Code

mSecure will send you an authentication email when you first sign in to your mSecure account or create an mSecure account in mSecure 5. However, you can always access your mSecure account key/QR code or resend yourself the authentication email.

 

Note: mSecure will email you an authentication email the very first time you sign in to your mSecure account in mSecure 5 on a device.






Your authentication email


Your authentication email will include the following:

  • Your QR Code
  • Your Account Key
  • A PDF file copy of this information




Save your authentication email


mSecure will email you an authentication email the first time you sign in to your mSecure account in mSecure 5. Check your email account to see if you already have yours. To get a new copy of your account authentication email:

  1. Sign in to your account in mSecure on a device.
  2. Go to the mSecure settings
  3. Click Account settings
  4. Navigate to the QR settings
  5. Select the option to resend yourself your authentication email

The authentication email will come with a PDF attachment containing the information. Feel free to save the PDF attachment for safe keeping.




Use your authentication email


Your authentication email contains almost everything needed to sign in to your mSecure account

  • Account Key. A unique code which protects your data.
  • QR Code. A square barcode that makes it convenient to sign in on new devices.


Depending on what platform you are using mSecure on, you’ll have to sign in to your mSecure account using your email address, account password, and either use the device’s camera to scan the QR Code, scan the QR Code image, or copy/paste the Account Key into mSecure in order to authenticate your mSecure account sign in on a new device.




If you can’t find your account key


We do not have a copy of your account key or any way to recover or reset it for you. To retrieve your account key, you must have access to at least one of the following:

  • A copy of your authentication email
  • A copy of the authentication email PDF file
  • A copy of the QR code image
  • The mSecure app installed on one of your devices and signed in to your account




Get more help


If you still can’t sign in, contact us. We’ll never ask you for your account password or account Key. Do not include that information when contacting support. You can also find out how to set up mSecure 5 on your device(s) here.



Getting an invalid QR code message?

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

More articles in Authentication