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Change Account Password

You can change your Account Password at any time, like when you want to make it stronger or if it was used for another account.


The password you use to unlock mSecure is called your account password. If you know your account password, you can change it at any time. Additionally, all mSecure backups are encrypted with the account password in use at the time of the backup’s creation. In order to restore from a backup file, you will need to know the password that was used to encrypt it.


Please note that only mSecure 5 uses an account system. All previous versions of mSecure do not have an account system. To learn how to change your device specific login password in the previous versions of mSecure, please find the related article for your platform of choice HERE.


Learn how to choose a good account password.




iOS 

  1. Open and unlock mSecure
  2. Tap the menu icon
  3. Tap Settings
  4. Tap Change Password


You can use Touch ID or Face ID, if enabled, to fill in your current password which is handy if you have forgotten your password. If you’re signed in to your account on other devices, you’ll need to finish changing your password in the app on other devices as well. 


You’ll have to open and unlock mSecure 5 on the other devices using your old account password, mSecure will then take you back to the lock screen, and you’ll then be able to sign in with your new account password. Please follow this article if you have forgotten the old account password and are trying to use mSecure 5 on Mac. If you have forgotten your account password and you are already signed in to your account on other devices, you will need to reinstall the app in order to sign in to your mSecure account using your new account password.




 

Android

  1. Open and unlock mSecure
  2. Tap the menu cion
  3. Tap Settings
  4. Tap Change Password


You can use the fingerprint feature (version 5.5 or above), if enabled, to fill in your current password which is handy if you have forgotten your password. If you’re signed in to your account on other devices, you’ll need to finish changing your password in the app on other devices as well. 


You’ll have to open and unlock mSecure 5 on the other devices using your old account password, mSecure will then take you back to the lock screen, and you’ll then be able to sign in with your new account password. Please follow this article if you have forgotten the old account password and are trying to use mSecure 5 on Mac. If you have forgotten your account password and you are already signed in to your account on other devices, you will need to reinstall the app in order to sign in to your mSecure account using your new account password.


Note: After the account password change, you will receive a new QR code email. The old QR code email/image will no longer work for authentication.



 

Mac

  1. Open and unlock mSecure
  2. Click File
  3. Click Change Password


If you’re signed in to your account on other devices, you’ll need to finish changing your password in the app as well.


You’ll have to open and unlock mSecure 5 on the other devices using your old account password, mSecure will then take you back to the lock screen, and you’ll then be able to sign in with your new account password. Please follow this article if you have forgotten the old account password and are trying to use mSecure 5 on Mac. If you have forgotten your account password and you are already signed in to your account on other devices, you will need to reinstall the app in order to sign in to your mSecure account using your new account password.



 

Windows

  1. Open and unlock mSecure
  2. Click the settings icon (gear icon on the bottom left area)
  3. Click Security
  4. Click Change Password


If you’re signed in to your account on other devices, you’ll need to finish changing your password in the app as well.


You’ll have to open and unlock mSecure 5 on the other devices using your old account password, mSecure will then take you back to the lock screen, and you’ll then be able to sign in with your new account password. Please follow this article if you have forgotten the old account password and are trying to use mSecure 5 on Mac. If you have forgotten your account password and you are already signed in to your account on other devices, you will need to reinstall the app in order to sign in to your mSecure account using your new account password.

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