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Troubleshooting articles to help you with common mSecure issues.

Forgot Your Account Password?
Use this guide if you have forgotten the mSecure account password you used to create your account and pre-order mSecure 5. If you pre-ordered mSecure 5 ...
Fri, Mar 9, 2018 at 1:52 PM
Invalid QR Code?
There are several reasons why a QR code or account key can return as invalid. Here are a few possible reasons and possible solutions. Here are the main ...
Fri, Mar 2, 2018 at 11:54 AM
Download the previous versions
Accidentally installing mSecure 5? Learn how to download the older versions of mSecure instead. mSecure 5 is a brand new app, and it marks the first tim...
Wed, Mar 7, 2018 at 12:11 PM
Wi-Fi syncing issues
When using WiFi syncing to sync your information in mSecure 5, there are many issues that can prevent your devices from being able to communicate with each ...
Wed, Mar 14, 2018 at 2:41 PM
Account is showing trial mode?
mSecure is now a free download from the app stores that will run in trial mode for 30 days for all new accounts. For paid users, you simply need to sign in ...
Wed, Feb 21, 2018 at 1:55 PM
Switch Accounts - Mac
Did you sign in to the wrong mSecure account or recently performed an account reset? Use this guide to learn how to sign in to a different account in mSecur...
Wed, Feb 21, 2018 at 1:57 PM