Hi Miley,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  

1. mSecure 5 on iOS/Android will go back to the top of your list whenever you edit or use a record. This is because it will sync changes when this happens. You'll always see the latest changes/usage in our Recents section. You can filter by group, favorites, or search in order to access your records more quickly.
2. We made a few changes with mSecure 5 to streamline the app and remove unused features. If you use a login record with a URL and enter a URL (or any record type with a URL, username, and password), mSecure 5 will try to automatically download the site icon for that website. That can help you easily distinguish between your records.
3. You can easily switch between apps using Android's recents menu. However, you can enable the notifications menu option in our settings.
4. I'm not sure I understand this. mSecure 5 for Android only uses portrait mode. We currently have no landscape mode for Android.
5. The Android background is a gray background, but I understand wanting a dark mode. We are looking into having dark theme available for those who'd like something different specially now that macOS Mojave comes with dark mode built-in. However, this is not currently a priority.
6. Are you seeing any spelling errors beyond the record types? Record types in mSecure 5 are in a singular format (Login, Credit Card, Secure Note, etc.) and are displayed in a plural format (Logins, Credit Cards, Secure Notes) in the + menu and in the Edit Types menu. If customers change the record types name in mSecure 3 or 4 or created record types with plural names, mSecure 5 will unfortunately still try to make the record type name plural. You can go into the Edit Types Settings and change the name to fix this. You can keep the name plural or change it to singular and mSecure 5 should keep your change either way once edited.
7. Perhaps this is a no brainer. However, changing a record's type can create lots of issues with cross platform compatibility and syncing. Unfortunately, for those who'd like to change record type regularly, this is something we changed to make syncing and cross platform compatibility much easier. We also do not believe changing a record's type is needed. For example, you mention using different types of login types, but we do not see a need to do this. You can easily use the Logins record type for all your different record types and organize your records by Groups to differentiate between the different types of Login records. We are working on a tagging system or building a better Group system to keep items better organized in the future though.

I'm happy to discuss any other issues or complaints you might be having and I'm sorry that you're having these issues or complaints to begin with.

Hi Carrie,

Thanks for the response and screenshots here.

1. Having bulk edit options on our mobile versions would be nice. Perhaps you can add that as a feature request here: https://support.msecure.com/support/discussions/forums/36000126121
2. We mostly considered what customers expressed interest in via email and(or) our forums. That said, we also simply did not want to continue with everything the app previously had just because it previously had it. If there is a feature missing and there is strong feedback about it, we are happy to listen and re-implement any feature.
3. Unfortunately, our Android version is not optimized for tablets at this time. The app will simply stretch to the width of a device at this time. If the app was optimized for tablets, it would look more like our iPad optimized iOS version:
   
4. I'm always happy to discuss the features or things we are working on. Currently, our main focus is on:
   1. iOS 12 Auto-Fill implementation - This should be out soon with the iOS 12
   2. Dark mode implementation for macOS 10.14 (Mojave) - Will be available soon with the Mojave release
   3. Bug fixes for all platforms - We have updates planned for all platforms this month to address various bug fixes and implement a few features
   4. Sign in email notifications - Available soon
   5. Browser plugins/extensions - in development
   6. Android Tablet optimization - Planned for a big update in the future
   7. Account info sharing options - Down the road
   8. Team/group options - Down the road
   9. Emergency contact options - Down the road
   10. Improved Groups ability and(or) tagging system - Down the road
   11. Android 8 Auto-Fill implementation - Down the road (Android 8 and 8.1 are currently only on 14.6 percent of Android devices)
   12. We always welcome feedback on feature requests and monitor our Feature Request forum section to see what our customers are most interested in: https://support.msecure.com/support/discussions/forums/36000126121
5. Again, that is not a spelling error. It is a bug or issue though. If you named the record type in a singular form, it would add the plural form of the name in a decent way most times when needed. However, you can fix it by specifying the exact singular or plural form for a record type name if you'd like. To do that, simply use the // characters between the singular and plural form when renaming or naming a record type. As an example, you can rename your Gift Cards record type as: Gift Card//Gift Cards. For a better to understand example, if you for some crazy reason had a Mouse record type, you could specify Mouse//Mice to make sure mSecure displayed the correct singular and plural form for your record type.