Hi Janet,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. Unfortunately, there is no way for me to retrieve either the password or the QR code for your account, as those items are not stored on our servers for the sake of your data's security. The one thing I can do is see the hint you set for your account, so I can get that for you if it would help. However, I don't know if you are having troubles entering your password or authenticating as the owner of your account.

When you try to sign in to the mSecure app, what message are you seeing when go through the process you're going through?

Also, I just saw your other post in the forum, and that will be deleted. We'll keep our correspondence here in this thread to make it easier to keep everything straight.

No problem at all Janet. Please let me know if you need further assistance.

Ho risposto al tuo ticket. Continueremo questa conversazione tramite il sistema di ticket.

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Hi,

I have responded to your ticket. We will continue this conversation through the ticket system.