I have a love hate relationship with this company.. your execution for upgrading products is bloody awful at best.  I go to your website and app to understand HOW to upgrade to the family plan, read your instructions and of course, nothing that you write as instructions is even visible after "open the mSecure App...".. complete garbage.  I should really change and get my entire family off your product as you over promise and under deliver continuously, but hey, your are now charging more.. that always seems to work.