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Upgrading to mSecure 5

mSecure 5 includes both Free and Pro features. The Free features can be used forever at no cost. The Pro features are free to try for 30-days. After that, a single one-time purchase (paid upgrade) entitles you to use the Pro features on all of your devices on multiple platforms.


You can download mSecure 5 for free here:


iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594

Android: https://play.google.com/store/apps/details?id=com.mseven.barolo

Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250

Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8


Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license.


We recommend starting with mSecure 5 on a device that has the previous versions installed so that mSecure 5 can walk you through the migration process: https://m7software.freshdesk.com/support/solutions/articles/36000064322. Otherwise, you can always restore from a .msim backup file created in the previous versions: https://m7software.freshdesk.com/support/solutions/folders/36000176540


You can also search our articles on how to create backups of mSecure 3 or 4 here.

Cant sync in v 3.5.6 on Windows 10 so tried to upgrade -- got Error ; Can't access website with updates -- 

I'm a paid user but it is asking me to pay for this upgrade. Am I to understand that you're going to charge your paying members for each upgrade?

I bought version 4. Can i still use pro features of version 5.x?

or shall i install version 4?


ok, TX , don't remember what email address I used

Hi Robert,

Thank you for contacting us. No, no one is being charged more than a single time for mSecure 5 (5.0 and up). The purchase of an mSecure 5 license is tied the mSecure account used to purchase it with. Our system shows that you have a paid account.

You can download mSecure 5 here:

iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594
Android: https://play.google.com/store/apps/details?id=com.mseven.barolo
Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250
Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8

Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license (the email address you are using on this website). I would recommend starting with mSecure 5 on a device that has the previous versions installed so that mSecure 5 can walk you through the migration process: https://support.msecure.com/knowledge-base/migrating. Otherwise, you can always restore from a .msim backup file created in the previous versions: https://support.msecure.com/knowledge-base/msecure-backups

If you have forgotten your mSecure account, please go here if you experience account password issues: https://m7software.freshdesk.com/support/solutions/articles/36000019923-forgot-your-msecure-account-password-

Hi Savvides,

mSecure 5 is a brand new app, and it marks the first time in the history of our company that we have charged for an upgrade to mSecure. We wanted to make it a free upgrade for our customers, but with the current landscape of application development, it was not feasible for us to do so. 


You can always redownload the previous versions of mSecure if you would like: https://support.msecure.com/en/support/solutions/articles/36000064249-how-to-download-previous-versions


If you would like to use mSecure 5, you will need to purchase an mSecure 5 license (We call the license an mSecure Pro license). We have discount for previous customers. Please contact us via email at support@msevensoftware.com or create a ticket on this support website to learn about our discount offers.

I paid for the app and the current version is 4.5.4

Now I'm being asked to pay for version 5. 

If this is not an error then I am in fact being asked to pay for upgrades which is what I thought I bought the first time.

I paid 3.99 on November 27,  2017

Hi Robert,

You have a paid account for robert.hunt@fundyeng.com that was created on Feb. 20th, 2017 (our mSecure 5 pre-order period). As I previously mentioned, The purchase of an mSecure 5 license is tied the mSecure account used to purchase it with. If you are seeing a trial period or are being asked to pay, you are not using this account nor an account that has paid for a license.


Also, $3.99 sounds like the custom icons and photos attachment add-on in mSecure 4. We've never sold mSecure 5 for that low of a price.


Note: you've never used the robert.hunt@fundyeng.com account in mSecure 5. You can check what mSecure username/email you are using in mSecure 5's Account Settings in the Settings menu.

Hi Morley,

Please create your own topic to handle your own specific issues. You're replying to an mSecure 5 upgrade topic. That said, 3.5.6 is the latest version of our old app.

Did you not note that I posted that I'm using version 4.5? You also keep saying MSecure 5 as though it's a completely different program than MSecure 4.x. 


MSecure 5 appears to be an upgraded version of MSecure 4, which as I stated previously, I paid for. The question I haven't received an answer to yet is: 

Am I going to be charged each time you upgrade your software?

I also need to get a straight answer on this as I've just advocated that my entire company get this program to manage passwords. If we're going to be paying again and again then that would of course impact our decision.

mSecure 5 is a brand new app (separate from the previous versions), and it marks the first time in the history of our company that we have charged for an upgrade to mSecure. We wanted to make it a free upgrade for our customers, but with the current landscape of application development, it was not feasible for us to do so. No, we do not have plans to charge for all major upgrades in the future. We went almost a whole 9 years without charging for a single update or upgrade, but we do need to make money to cover development and support costs.

I upgraded to 5.5.  I set my MacBook Pro as main computer.  I want to sync with my iPhone 7+ and iMac.  All 3 are on same WiFi network.  Sync works with Main computer & phone but not iMac.  What should I do?  Should I restore from a backup?  I have backups with what seems to be all records but All Items on screen has 0 and most recent backup has 0 number of records in backup though previous ones had the correct number of records

Hi Mary,

Thank you for contacting us and I'm sorry about the issue you are experiencing. The purchase of an mSecure 5 license is tied to the mSecure account used to purchase it with. If you are seeing a trial period, you did not purchase a license with that account. Please let me know, or contact us at support@msevensoftware.com, with details of your purchase and we can help you here.

I think I have found the problem.  I originally purchased v 3 under the email address starting as mtwed............  When I purchased v 5 I got a notice that this email was in use and I put in an email address starting with mltwed.........  All my devices are now showing under the account beginning with mltwed.......... even my iPhone is showing my current account under mltwed... and is not showing it has only so many days to run, so hopefully I got the actual program and not the trial one.  But is not syncing  over msecure cloud.  Only my iMac and macbook are.  I am unable to establish my new account under mltwed........ on the account log on page.  It will not let me do a password set up.    I can only access my old account under mtwedt.....  When I try to log on with my new email account address, mltwed......and ask to set the password, get "This support portal account is not tied to our mSecure app or mSecure account system"  I really need to get mltwedt........ into your system.  If that can be accomplished that would be great.  It is under this name that I purchased v5 as it wouldn't let under my old account name.  But my iPhone stilll does not sync new data.  I don't even see a sync button only sync preferences

HI John,

It looks like you managed to figure it out. Are you still needing help?


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