FAQ's

Get answers to your most frequently asked questions

  • Accidentally installing mSecure 5? Can only find the new version to download? Learn how to download the older versions of mSec...
  • mSecure 5 is available for iOS, Android, Mac, and Windows. mSecure 5's minimum system requirements are iOS 9.3+; Watch OS 2.2+...
  • If you are having issues downloading mSecure 5 on Windows, please use this guide for common troubleshooting fixes for the Wind...
  • Please follow the instructions below if you can't log in to your mSecure account or if you believe you may have forgotten your...
  • There are several reasons why a QR code or account key can return as invalid. Here are a few possible reasons and possible sol...
  • Your Account Key is like a key to a safe. If you have the correct key, you can open the safe. If not, the safe will remain clo...