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new Android Device and Dropbox link problem

I have a new Android phone. Installed Msecure 5, authenticated, Linked Dropbox

But Sync is unable to get the records I have already.

Created a new test record, Sync got only that one.


All other devices on which Msecure was installed previously were IOS devices.


How to solve this, please let me know.


3 people have this problem

Hi Vinod,

Thank you for contacting us and I'm sorry about the issue you're experiencing. I'm not sure what caused this issue. However, I would recommend creating and restoring from a backup file to fix your issues here: https://support.msecure.com/knowledge-base/msecure-backups. Simply make a backup in mSecure 5 on a device that has all of your information and restore from that backup on the same device. This should push the changes to all of your other devices. 

I am trying to update my new phone with my last phone backup and it opens my Garmin application with the backup file.

Hi Lalo,

This is not at all related to this forum topic. Please create your own topic to discuss your own issues. Please note that I would need to know what version of mSecure you are using, what type of device, and how you're trying to restore from a backup file. 


Here's guide that can help:


v5: https://m7software.freshdesk.com/support/solutions/articles/36000023235-backup-and-restore-android

v4: https://m7software.freshdesk.com/support/solutions/articles/36000027563-backup-and-restore-using-the-internal-sd-card-4-0-6-

I'm going to see one of the above links. If neither help me, then I'll be back. Thanks.
I'm sorry you're having trouble with this, I actually just got a new phone also. I'm replying to your post because you didn't mention what kind of phone you got, lol, so you see, I thought you were having the exact same problem as me. BUT I got a new Samsung galaxy note 5. My point was that you didn't say which phone you had gotten. I hope you got everything worked out for you and congrats on the new phone!

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