It seems to be the case that every element/field of every record can be edited except "Type." Can this be changed so that this element/field can also be edited (perhaps through a pull down menu like used for "Group." As it stands now, if you decide sometime after you create a record as a "Login" (for example) you decide that it makes more sense for it to be an "Email Account" you have to delete the entire record and start all over.
Yet another problem is, if I get an email about a topic (your response on the watched topic), it has a click to reply button (Nice Feature!) in the email.
When I click to reply, the web browser opens up to a view only copy of the response(s). Then, however, when I go to sign in, the web site brings me to the top of the web site, not back to where I just was, signed it and ready to respond. That, quite simply is a coding error on the part of whoever designed your site. You should fix that one, too.
Again, we are using Freshdesk and Freshdesk/Freshwork's support functions. I'm sorry they are not up to your standards (some of it isn't up to mine either).
There are several fine examples of web based forum applications.
Doesn't your provider provide support? The BOLD character style seems the only one that wasn't working. I figured out the others and see now that you may have fixed the one that wasn't operative. So we're good on that. You're welcome. The rest are probably more extensive:
Yes, I know of great forum software. Software like the classic phpBB, vBulletin, Vanilla Forums (our previous forum software), Discourse (I've been wanting to use this for a bit). However, we'd prefer to have a our support articles and forum topics all searchable under one system. I personally feel that customers benefit from the way others will title and format a question so they can get better results when searching for solutions to issues or questions.
I did indeed fix the bold character issue. I also made the comment box expandable as you type. As for your other issues:
Yeah, I don't mind having comments in a single level, but having multiple levels again would be nice. It makes for quoting and replying to specific questions or issues much easier for me. Freshdesk has not gotten back to me about this request yet.
The previous version of msecure allowed you to change the Type. The current version doesn't seem to allow you to change the Type. You changed the Type, and msecure warned you that field difference might cause you to lose information. You accepted the change and went ahead with the Type change. I used this feature to create new Types with more fields. After creating the new Type, I would change the entry’s type and update the additional fields. I would like to see the Type change feature added back to msecure.