mSecure Support

Knowledge Base Forums Submit a ticket

I CANT UPDATE MY OLD APP

I bought this App for my phone using an Apple ID linked to an old email address and Apple ID I no longer use.  The App on my phone now needs updating and I can't do this becauseI don;t have the password and I can't remember the 2 security Qs.  I can't seem to access the email address either to reset password.  Now, I can't even open the old App on my phone - and it contains all my passwords!!!  This is a disaster.   How can I sort this out?  Please help.

Hi Martine,

Thank you for contacting us and I'm sorry about the issue you're experiencing. Since this is all issues with your Apple accounts and Apple systems, there's nothing we can do here. I'm sorry I don't have better news here. Good luck on with your Apple ID issues.


Login or Signup to post a comment