Hi Marguerite,

Thank you for contacting us and I'm sorry about the issue you are experiencing. mSecure 5 does not sync with the previous versions of mSecure. Additionally, mSecure 5 is the first and only version of mSecure to use an account system. However, mSecure 5 will restore from a .msim backup file created in the previous versions: https://m7software.freshdesk.com/support/solutions/folders/36000102609