Hi Michael,

Thank you for contacting us and I'm sorry about the issue you are experiencing. I'm not sure I understand your question. With mSecure 5, if you're using our mSecure Cloud syncing (which you are), all you have to do is install mSecure 5 on a device or reinstall mSecure 5 on a device and authenticate your account. Afterwards, all of your information should sync into your device. Are you experiencing issues with that here? That said, you can always create manual backups of mSecure and restore from those backups in mSecure on any device: https://m7software.freshdesk.com/support/solutions/folders/36000102609