mSecure 4 crashes immediately following entering of password : mSecure Support

V

Vipul

started a topic over 6 years ago

Problem started only yesterday and occurs on both iPhone 6s and iPad (Gen 6) - both running IOS 11.4. Immediately after entering the password (or accepting Touch ID), the app crashes and exits back to home screen.

Is there a way to recover from this?

Mike - mSecure

said over 6 years ago

Thank you for contacting us and I'm sorry about the issue you are experiencing. Is this happening on both devices? Also, do you use iCloud syncing in mSecure 4 on your devices?

N

Nanham

said over 6 years ago

Help, while opening up app and using fingerprint and or password the app crashes....

N

Nanham

said over 6 years ago

Use Msecure on iPad

Mike - mSecure

said over 6 years ago

Hi Nanham,

I'll ask you what I asked Vipul. Do you use iCloud syncing in mSecure 4? Also, do you have mSecure 3 or 4 on any other device with your information intact and available?

J

John

said about 4 years ago

Same problem on all devices. mSecure 5 (Pro) will not syncs from previous version. ICloud syncing is on all devices. All devices have old info. The only recent info is on a back up file. When I try to sync, mSecure crashes after entering password.

Mike - mSecure

said about 4 years ago

Hi John,

I just responded to you in the other thread you started. Let's continue the discussion in that thread so there is only one conversation running.