changed password for msecure not reflected in 1 device : mSecure Support

changed password for msecure not reflected in 1 device

Alan

started a topic over 6 years ago

I changed the password for mSecure on my Mac (mSecure 5.5.5.).

I then logged on to mSecure on my Android phone with the old password, was immediately kicked out and had to log on with the new password - good.

The same happened with a windows machine - great

However my last device (Windows Surface. mSecure 5.5.98) still has the old login and no matter what I do, I still use the old password.

As well as being a pain, I consider this a risk, as the security benefit of changing my password has been removed

Mike - mSecure

said over 6 years ago

Hi Alan,

I'm not sure what's causing this issue. However, you should be asked for the old password in mSecure 5 on a device that is already signed in and then asked for the new password after the app is unlocked and decrypted. I would recommend reinstalling the app on Windows to fix your issues here.