cannot import key : mSecure Support

cannot import key

Bob

started a topic almost 6 years ago

i just installed msecure on a new windows 10 surface laptop and when i prompted me to import by QR code file the navigation shows no files even though i can see the file on my desktop. The "all files" is selected in the filter box. any ideas?

Mike - mSecure

said almost 6 years ago

Hi Bob,

Thank you for contacting us and I'm sorry about the issue you are experiencing. Please use this guide to learn how to authenticate your account in mSecure 5: https://support.msecure.com/en/support/solutions/articles/36000064260-set-up-msecure

Note that the import option requires a .png image file or the mSecure.msecurekey file created when using mSecure 5 on iOS or Mac.