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Sign in on Computer

I can sign in on my phone but not on my computer. Whay not?

2 people have this question

Hi Helen,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  Unfortunately, I don't have enough information to know why either.


  1. What version of mSecure are you using or trying to use on each device?
  2. Are you trying to use mSecure on your computer at all?
  3. Are you getting an error message?
    1. If so, what does that message say?

trouble signing in to msecure 5.  works on phone, ipad and computer but not laptop.

Hi Tony,

I just found your email in our support system, and a support rep will be responding to your shortly.

cant sign i. 

 

Hi,

Thank you for contacting us. You having access to your information is of the utmost importance. Do you have access to your data in any version of mSecure on at least one device? All that matters is that you can access your information. Even if you don't know the password to unlock mSecure but you're able to unlock it using some type of biometric authentication like Face or Touch ID, everything should be good moving forward.

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