Hi Bob,

Unfortunately, mSecure 5 is not compatible with Windows 7, so that is going to be an issue we need to figure out before going any further. The solution to the iOS 14.5 / 14.6 update issue is very simple in that you just have to install mSecure 5, sign in to an account in a fresh state, and then you should be asked if you would like to migrate your information over from mSecure 4. Before we can go through that process, however, you'll need to figure out what to do knowing mSecure 5 can't be run on Windows 7.

Hi Bob,

There is another option here, but it means continuing to use the older mSecure app. The problem with that is, we're not sure when it's going to cause the same issue again in the future. On our devices, everything is working as it should, and we have never seen the upgrade message. In fact, we can even force it to show up, because we don't know what iOS is doing to trigger it to happen. I say all of that to warn you that if you do continue using the old app, it will make it so that you can use all three devices, but possibly even in the next iOS update, it may be that you see the message again so that you can't open the app on your iOS device(s).

If you would like to continue using the old app, you should be able to simply reinstall it from the App Store app. To do that, you can follow the instructions here: Download previous versions from the app stores

Let me know if you have any questions about what I'm proposing here Bob.

There's no need to send a screenshot, but thank you for thinking of doing that. That is, as long as the message you are seeing is about mSecure needing to be updated. If it were somehow different, I would definitely want to see that. You are correct in what you said. When you delete the app from an iOS device, the data is lost. However, since you have the data in the old app on other devices, you can simply sync it back over to your phone.

Hi Bob,

This is actually normal behavior, and it's due to the newer mSecure 5 app sharing data with v4. Since both apps have access to the same location on the device, which is how the migration process is possible, if mSecure 5 is installed when you delete the old app, the old app's data is not lost. This is something we are aware of, but something very, very risky to advise doing for most users, if that makes sense.

With regards to your last paragraph, the old app continuing to work with continual updates to iOS is the reason we are advising our customers to upgrade to mSecure 5 now. At this point, we're able to help most people who run into the message that the app needs to upgraded. In fact, the majority are simply download mSecure 5 and migrating without even getting a hold of our support. However, we don't know what's going to happen with iOS updates in the near future. We couldn't predict what happens in iOS 14.5 and 14.6, so we think it's only going to get worse as iOS continues to update.

If you continue to use v3 and v4, just be sure that you make regular and consistent backups of your data. On iOS, it's easy to do that from the Settings where you can make a quick email backup. Also, if you use Touch or Face ID, be sure you always know your password, because it will need to be entered manually when you restore from a backup or go through the migration process in a newer version of mSecure.

No problem at all Bob! It's great to hear everything is back to normal now, and please let us know should you need further assistance.