Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket
Discussions > Report a problem > iOS
Start a new topic

Facial recognition not working on iPhone 12

Facial recognition is turned on in MSecure App and on my phone and yet still doesn’t work

Hi Grant,

Thank you for contacting us. I answered this in the other thread you posted in, but here is what I wrote...


I'm not sure what is causing this, but we should be able to get it to work without too much trouble. I'm going to have you turn off the Face ID feature in mSecure's Settings, then you reboot your phone, and then re-enable the Face ID unlock feature. You can follow the steps below:


  1. Open mSecure, tap on the menu icon in the top left, and then tap Settings
  2. Tap the Face ID option, and then turn it off
  3. After turning of the Face ID feature in mSecure's Settings, follow these instructions to reboot your iPhone: https://support.apple.com/guide/iphone/restart-iphone-iph841379c3d/ios#:~:text=On%20an%20iPhone%20with%20a,Down%2C%20then%20drag%20the%20slider
  4. After the phone is restarted, open mSecure's Settings again and enable Face ID again


Did that have any effect on the problem?

Login or Signup to post a comment