I subscribed to the new upgrade because I understand mSeven needs to run a business and I have been a loyal customer since the product was released. Too my dismay, it turned out to be a major mistake. Following the upgrade process, many of the changes I made over the last few months were gone. I submitted a support ticket and got a generic response referring me to a support page that didn’t address the issue. As instructed, I resubmitted another ticket raising the issue. After not hearing back for more than a week, I decided I would try to restore from a back up that was two weeks old - that was a BIG mistake. After the restore, I lost all of my data, except one record. I trusted mSecure with my life’s records and now no longer have access to them, and nobody is available to help me. I am not sure how I will ever be able to recover all of the information and it is very upsetting! Out of desperation, I found an old iPhone and opened mSecure and fortunately got access to an older version of my data (don’t know how old it is), but at least it would help me start to rebuild my life. I emailed myself an encrypted back up, but have no idea how to restore from that file, as there is nothing on their support forums that speaks to this. I updated my “ticket” but have heard nothing back. I am desperate, can someone help me?