invalid qr code : mSecure Support

invalid qr code

Nancy

started a topic over 2 years ago

secure 6 was working and now it is not. i can sign into my secure 6 account how only 6 items are listed, however on the drop menu on the side, it says i have 91 entries in the vault, but i cant access the vault items. HELP and the QR code i had is invalid.

I am dealing with a MAC book air and iPhone 11 pro

Mike - mSecure

said over 2 years ago

Hi Nancy,

Thank you for contacting us. We don't have any known issues that keep some data from showing in any of the mSecure apps, so I'm hoping this is a filtering issue. To make sure no filters are set and all records are visible, please follow the instructions below.

For iOS:

1) Tap the menu icon in the top left of your screen to bring in the menu

2) Tap "All Records" at the top of the list, then close the menu

3) Tap the leftmost icon in the filterbar at the top of the main view

4) Look at the star in the top right of the main view. Is it yellow? If it is, tap it to disable the favorites filter.

For Mac:

1) Click "All Records" at the top of the left column

2) Look at the star in the top right of the middle column. Is it yellow? If it is, tap it to disable the favorites filter.

Let me know if this fixed the one problem, then we'll work on the QR code.