Have issues logging into new iPhone : mSecure Support

A

Abe

started a topic over 2 years ago

I just upgraded my phone and I tried my password and it failed. I have tried resetting through my old phones app several times. The password works on my old phone, but will not work on my new phone.

Mike - mSecure

said over 2 years ago

Hi Abe,

I'm not sure what could be happening here. To start, I want to make sure you are able to see updates that are made on your account. I updated the trial start date for your account, so it should now show your trial has around 10 days left. When you open mSecure's Account Settings on your old phone, do you see that the trial has around 10 days remaining?

M

Marc

said 23 days ago

I have a new galaxy s24 phone and cannot log in to my mSeure 6 account

M

Mark - mSecure

said 23 days ago

Hi Marc,

The questions that I will be needing to ask you will involve your email address that you use. If you are ok with this, we can continue on this forum. If you would rather send an email to "support@msevensoftware.com", I will be able to help you in a more private setting. Please let me know and I will assist further.