Hi Andy,

Thank you for contacting us. Since mSecure 4 is no longer supported and hasn't been updated in more than 5 years since the release of mSecure 5. With newer releases of iOS, we have seen these types of situations occur, and typically the only option is to create an mSecure 6 account so you can transfer your data into the new app. However, you are saying you can open mSecure on your MacBook, so you may have another option. When you open mSecure on your MacBook, do you see all your information? Also, do you know what version of mSecure is running on that device?

Hi Andy,

Unfortunately, we don't offer telephone support, so I'll need to help via the Forum.

To be clear, the account you sign in to in the mSecure app has no connection to the account you sign in to in the Forum. They are two completely separate account systems. I checked your account, and it looks like it was updated somehow on the 15th, just a couple days ago. When you open mSecure 6 and try to sign in, what happens? If you see an error message, what does the message tell you?

I should be able to help you get your data transferred over to mSecure 6. Can you let me know what type of device you are using? Once I know that, I can send instruction on creating an account and migrating your information.

Do be aware, though, mSecure 6 is a paid upgrade, and it's now a subscription-based app. As an existing customer, I can offer you a discount on the first year of service if you're interested.