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Setting up mSecure on MacBook Pro

I just had the Apple Store migrate my old MacBook Pro to a new one..However, when I open mSecure, it is no longer connected to my account. The <email> field at the top of the window is blank. 


How can I set up mSecure on my new computer?

Screen Shot 2023-05-14 at 1.41.49 AM.png Screen Shot 2023-05-14 at 1.41.49 AM.png
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Hi Brendan,

Thank you for contacting us. This sometimes happens after a migration from one Mac to the other. The data for your mSecure account is stored in the database file, so we're not sure why this happens. Do you happen to know your mSecure account credentials? Also, do you have mSecure running on another device where you have access to your information? If so, what device is that?

Hey, I'm sorry. I didn't realize that I submitted two cases. Y'all have already responded to the other case, and I'm back up and running. Thanks!

No problem at all Brendan, and it's great to hear everything's working again. Let me know if you have other quesitons.

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