Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

Adding Team Members

I recently upgraded my Msecure account to the Teams membership, and the added users did not receive an email. Is there a different way they need to accept the invitation? 

Hi Sarah,

Thank you for contacting us. In the case of adding members to your Team, there is no email sent to the users. That is something we've contemplated for future releases, but at this time, the users will simply need to be informed of the email address you used, then they will need to create new accounts using those emails.


In this case, the users that will be using the "lduff@alr-tx.com" and "atticus@alr-tx.com" email addresses for their account will need to download mSecure and sign up for new accounts using those exact email addresses. After they do that, their accounts will be covered by the Team license you just set up.


Does that make sense Sarah, and were they able to create their accounts?


Login or Signup to post a comment