mSecure Support
I'm missing data from some of my records
Mike - mSecure
said
29 days ago
Hi Daniel,
Thank you for contacting us, and I'm sorry for the issue you're experiencing here. I have not run into this before, so I don't know what could be causing it to happen. After you installed mSecure on your new phone, how did you get your data imported into the app? I checked your account, but syncing is disabled, but syncing is typically how data is imported into the app when installed on a new device.
Also, do you still happen to have access your old phone, and if so, do you see your information when you open mSecure on that device?
Daniel
I bought a new phone last week. I installed mSecure 6. I logged into my account, everything OK. Truth be told I was glad I remembered the password to the app :D. The logs showed up, so that satisfaction. And I didn't investigate further. However, today I was just going through the records to see if there were any redundant ones among them that I no longer use, to delete them if necessary. And I noticed that some of them don't have the information saved. And I have no idea why, because I haven't changed anything on them in all this time. For example, Disney (see picture) is OK. For the other three, everything is gone. What's that?