Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket
Discussions > Have a question? > General Question
Start a new topic

Meaning of "orphanRecord" tag?

 Somewhere in my various mSecure updates, I acquired a bunch of records with an "orphanRecord" tag. That's not something I (knowingly) added. What is the meaning of this tag?


Thanks,

Dave

Hi Dave,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I'm not sure what's happening because there aren't any known issues that match the behavior you're describing here. Let me get some more information from you and I'll do my best to troubleshoot the problem.


Are you seeing this tag on all of your devices you have access to your data on currently? Are you missing data inside these records that are tagged with "orphanRecord"? Please let me know and I will assist further.



Login or Signup to post a comment