Need a Refund : mSecure Support

C

Ch

started a topic about 2 months ago

I just purchased what I thought was a subscription to remove ads in my mSecure app on iOS. However, when I went to the App Store, I discovered that I had purchased mSecure for Mac, not iOS…?

I don’t want or need mSecure for Mac. I want to not have ads in my mSecure app. Please give me a refund for this Mac software.

Order Number / Receipt: #67728404-125347991
Billing date: Dec 13, 2024

M

Mark - mSecure

said about 1 month ago

Hi CH,

Your ticket has been responded to through our ticket system.

H

Helen

said 18 days ago

I also want a refund.

M

Mark - mSecure

said 17 days ago

Thank you for contacting us. If you're requesting a refund for your subscription, I can help. Before I do, however, if you have experienced some type of issue while using mSecure, I would love the opportunity to help you get the problem resolved.

Is something happening in the app that's causing you to cancel your subscription?