Hi Tony

Thank you for contacting us. Since you have a pro license active on your account, you will never lose this license even if you get a premium subscription. If you cancel the subscription later on, you will always revert back to just having your pro license active on your account. Please let me know if you need further assistance.

Hi Patel,

I'm glad we were able to resolve this issue.

The issue that you all are dealing with is due to a migration issue that our Merchant of Record (Paddle) is undergoing with our subscriptions. They have an older billing platform that our users were using to purchase a subscription which now they have made a new billing platform. We are in the process of migrating these old subscriptions to this new subscription platform which has been taking some time to do so. We are hoping to get this completely fixed soon, but in the meantime, we will need to manually update your subscriptions to show the correct renewal date. You might deal with a delay in getting your subscription updated correctly since we are dealing with a influx of users with this issue, but know we are trying our best to respond as soon as we can. For other users that are seeing this forum post, simply respond stating you are dealing with this same issue and I will get to you shortly. You may also send an email to support@msevensoftware.com so I can respond to your ticket.

I also want to make it clear that as long as you know your account password, you will remain able to unlock the mSecure app and see your data. This should not effect access to your data if you know your account password and you should regain access to biometric unlock once your subscription is updated correctly.

For everyone that has posted so far, we see you and we will be updating your subscriptions as soon as we can.