mSecure Support
Total failure of a system
This is what I sent to you through the ticket system: I am sending you links to an article that explains in detail on why you are dealing with the issue you are dealing with since you are not the only user that has dealt with this issue in the past. If you do not recall your mSecure 4 password, the only other way we could retrieve your mSecure 4 password is if you accessed the mSecure 4 previously using Face ID/Touch ID. If you were able to do this in the past with the mSecure 4 app, please let me know and I will assist further.
Can’t login to mSecure. It crashes when I try to open. It’s on Face ID .
MSecure is a load of crap. I would stay far away from it. I lost all my user/pass because MSecure updated their system and I was not notified.
Hello Richard,
I have responded to your ticket. We will continue this conversation through the ticket system.
Michael
I lost access to all my stored passwords with no prior warning. My master password was stored via auto-fill, leaving me completely locked out. This has directly impacted my ability to run my business. Support responses are limited to links stating the old version isn’t supported, with no real help or accountability.