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subscription not recognised

I have an essentials subscription, linked to this email address, however the app doesn't recognise this and doesn't enable features ie biometric unlock. Please advise how to resolve

1 person has this question

Thank you for contacting us, and my apologies for the delay in my response. Your subscription has been updated with the correct renewal date, so everything should be good moving forward. We are in the process of migrating the subscriptions from an old system to a new system, so you won't run into an issue like this again. Please let me know if you need further assistance.

Despite your assurances in your response to my last complaint, once again my account is not operating as a paid mmm, premium account and I am unable to sync record, amongst other constraints. This needs to be fixed, properly, or declare that you're not capable of doing so.

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