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Subscription expired issue

Opened the ticket 160085 for the subscription being expired even so it was automatically renewed. Shared all details in the ticket in the receipt. Sent email to support team - no feedback either. Loosing my patience and ready to start the dispute process with the payment provider to get money refunded and switch to the different password management app.
1 person likes this idea

Hi Alex,

I'm glad we were able to resolve this issue for you. We apologize for the delay in our response due to the high support volume.

Having same issue. Opened a ticket on July 15th. (#160636 MSecure Premium shows Exp on 28 may 2026, but payment has been done. Application does however seem to be fully working, on two Apple divices, including cloud sync) Apparently I am not the only one … Let’s see how and when support responds.

Hi Erwin,

I'm glad we were able to resolve this issue for you through the ticket system. Let us know if you need further assistance in the future.

Hi,

I have the same issue. The payment was done through the 9th of july, but the mSecure app only shows an essentials account.

Please help.

Best regards,

Oliver

Hi Oliver,

I have responded to your ticket. We will continue this conversation through the ticket system.

Same issue. Ticket response time is slow


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