Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

Can an mSecure Employee Access My Account Password or Account Key?

No.


mSecure employees cannot access your Account Password or Account Key. They do not have access to your data, any information stored in the app, or any backups.


Your Data is Securely Encrypted 


Your data is encrypted locally on your device using your Account Key. It can only be decrypted with your unique Account Key, which is never stored on our servers or transmitted over a network.


Only You Can Access Your Data


Your encrypted data can only be deciphered if your locally generated Account Key is available - something mSecure employees do not have access to. 

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?