Biometric Unlock

Learn how to enable biometric unlock on your devices for use to unlock mSecure. You will still need to know your login password in order to restore from backups or should biometric unlock fail.

IMPORTANT: If you add or delete a face or fingerprint from iOS’s Face/Touch ID Settings, mSecure’s Face/Touch ID Unlock feature will be disabled and you’ll only be able to unlock the app using your password. In addition, if you are on a new device or if you have reinstalled mSecure, you must know your password to sign in to the app first, then biometrics can be set to unlock the app. Biometrics data is not synced from device to device and it does not persist through reinstalls of the app.

iOS

Enabling Face or Touch ID to Unlock mSecure

1) Open mSecure on your iPhone/iPad

2) Tap the menu icon in the top left corner (3 stacked lines) to open mSecure’s Menu

3) Tap Settings

4) Under "Security", tap "Use Face/Touch ID"

5) Enter your mSecure password

6) Close mSecure

7) Re-open mSecure, and tap "Allow" to allow the use of Face/Touch ID to unlock mSecure

IMPORTANT: You will still need your mSecure password to decrypt backups and log into your mSecure account on other devices. Face/Touch ID does not replace your password for mSecure.

Android

Enabling Biometric Authentication to Unlock mSecure

1) Open mSecure on your Android device

2) Tap the menu icon in the top left corner (3 stacked lines) to open mSecure’s Menu

3) Tap Settings

4) Under "Security", tap the toggle switch next to "Biometric Authentication"

5) Enter your mSecure password and tap "OK"

6) Close mSecure

7) Re-open mSecure and use biometric authentication to log into the app

IMPORTANT: You will still need your mSecure password to decrypt backups and log into your mSecure account on other devices. Biometric authentication does not replace your password for mSecure.

Mac

Enabling Touch ID to Unlock mSecure

NOTE: You must have a Touch ID-capable keyboard to use this feature. You can learn how to enable Touch ID for your Mac here.

1) Open mSecure on your Mac

2) In the menu bar at the top of your screen, click "mSecure"

3) Click " Preferences"

4) Navigate to "Security", and click the box for "Unlock with Touch ID"

5) Enter your mSecure password, and click "OK"

6) Close the Preferences window and close the mSecure app

7) Re-open mSecure and use Touch ID to log into the app

IMPORTANT: You will still need your mSecure password to decrypt backups and log into your mSecure account on other devices. Touch ID does not replace your password for mSecure.

Windows

Enabling Windows Hello to Unlock mSecure

NOTE: You must first enable Windows Hello on your PC. You can learn how to do so here.

1) Open mSecure on your Windows PC

2) Click the Settings (gear) icon in the lower part of the mSecure window

3) Click "Security" in the left-side menu

4) Click the toggle switch for "Use Windows Hello to secure your data"

5) Authenticate using the Windows security dialogue

6) Close mSecure

7) Re-open mSecure and use Windows Hello to log into the app

IMPORTANT: You will still need your mSecure password to decrypt backups and log into your mSecure account on other devices. Windows Hello does not replace your password for mSecure.

Did you find it helpful? Yes No