Hi Jason,
Thank you for contacting us and I'm sorry about the issue you are experiencing. Please do not use mBackup. mBackup is not meant to be used for any transferring of data to mSecure 5. mBackup is deprecated software. Here are guides that show you how to transfer your information from mSecure 3 or 4 to mSecure 5 instead: https://support.msecure.com/en/support/solutions/folders/36000176650
Jason