Need license Key : mSecure Support

Need license Key

Eve

a créé un sujet environ 4 ans il y a

I had to uninstall/reinstall mSecure Windows 3.5.7 because of a syncing issue. Now when I use the laptop version it tells me I'm in my trial period (I already have a paid account) and need to enter my license key, which I don't have. How do I get my license key sent to me?

Thanks!

Mike - mSecure

a dit environ 4 ans il y a

Hi Eve,

Thank you for contacting us. Are you sure you reinstalled mSecure version 3.5.7? In order to see the trial mode messaging, you would have to delete a specific file on your computer and not just uninstall the app. Have you checked which version of mSecure you are now running by chance?

Eve

a dit environ 4 ans il y a

Hi, Mike--I apologize for not cancelling my ticket--the earlier issue regarding syncing and the reinstall was resolved and I did receive a copy of my key, so it's all good. In fact, I just opened mSecure to access the password for this help page, so I know it's working.[g]

Thank you for your response--the helpful support staff is one reason I've enjoyed using mSecure over the years.

Eve

Mike - mSecure

a dit environ 4 ans il y a

No problem at all Eve! It's great to hear everything is working now, and thank you so much for the feedback!

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