I purchased a new computer, downloaded mSecure and cant get it to work. I have the original authentication email file. When I click to scan QR, immediately get error that could not authenticate without ever giving me a chance to scan. Clipboard is not a file even though it tells you to import the file. I can copy and pass the authentication code but that is not an option. I submitted a help desk ticket with no response. And, there is no phone support. Very unhappy with this company and realize I may have wasted my money. 

I received an email today with a solution that worked. Thank you!