Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

Support mSecure

Base de connaissances Soumettre un ticket
Discussions > Report a problem > iOS
Commencer un nouveau sujet

Paid the upgrade but not working

Hello,

I upgraded and paid a couple of days ago on my IMac but the only thing that happened is that the money disappeared on my bank account but nothing else. It still keeps on telling me that I have the free account and I need to upgrade to sync for instance. I didn't get a confirmation email. The only email I got is the invoice from Apple. I have already contacted Apple and they checked and confirmed that everything looks fine from their side. 

1 personne a le même problème

Hi Gabriela,

Thank you for contacting us. I'm not sure what happened here, but I can fix it. Can you attach the receipt that you received for the purchase and also the email you use for your mSecure account? After I have those, I will add a license to the account for you.

Thank you. I would prefer not to share this information in a public forum. I provided all the necessary information in the ticket number 70590.

Thank you Gabriela. I just responded to you via email.

Thank you. It’s working now

That's great news Gabriela! Let us know should you need further assistence.

Connexion ou Inscription pour poster un commentaire