Hi James,

I'm not sure what you are saying here. There is no need to input a code when you pay for a license for mSecure 5. My guess is you're trying to use some characters you are seeing to try to activate the older mSecure 3.5 app, but I can't be sure. Can you tell if the app icon you are opening is a bright blue color or is it a very dark, Navy blue? If it's a lighter blue color, you'll need to download mSecure 5 from the App Store app on your computer. If you can tell me what type of computer you are using, I can help.

@Veronica Unfortunately, if you purchased a license for the old mSecure 3 app, it's no longer possible to activate the license through that version of the app. Would you like to move over to mSecure 6 instead? If so, I can simply refund your purchase, then you can sign up for a subscription in mSecure 6 instead.

@Veronica I believe I responded to you via email today to let you know you I processed a refund for your purchase of mSecure 3. Did you see the refund come through, and were you able to sign up for a Premium license on our site?